FAQ & Help

Welcome to the Total Rocky Shop, a carefully curated collection of Rocky-inspired gear, collectibles, and apparel. Here’s how it works:

• Many of the items listed here are third-party products available through Amazon.com. When you purchase using our links, Total Rocky may receive a small commission at no extra cost to you.
• We also proudly partner with our friends at Contenders Clothing to bring you exclusive Rocky-themed apparel. Use our special link, and you'll get an automatic 20% discount at checkout!
• Exclusive collectibles: Any item labeled as "Exclusive" is a one-of-a-kind, vintage collectible from our private collection. These are rare finds, and we personally fulfill and ship these orders.

Now, let’s get you the answers you need!

When Will My Order Be Shipped?

• If you purchased an "Exclusive" vintage item directly from us, it will be carefully packaged and shipped via USPS within 5-10 business days.
• If you ordered through Amazon or Contenders Clothing, your shipping timeline will follow their policies.

Tracking Your Order

• Once your order ships, you'll receive tracking details via USPS.com or through your PayPal account (for exclusive collectibles).
• Heads up: USPS can sometimes be slow in updating tracking info. This is frustrating, but it’s out of our hands.

International Orders

• If you’re outside the U.S., please allow 3-6 weeks for delivery, especially during busy shipping seasons.
• Customs processing can cause delays. Unfortunately, we have no control over international shipments once they leave the U.S.

Lost or Missing Packages

We cannot offer refunds for:

• Packages lost or delayed by the carrier (USPS, international mail services).
• Items that are stolen or held in customs.
• Our vintage collectibles are one-of-a-kind, so replacements are not possible.

If your package appears lost, we recommend reaching out to your local post office or carrier first.

Buying Amazon Products? Here's What You Need to Know.

• Many of the products listed in the Total Rocky Shop come from Amazon sellers.
• Clicking on an item will take you to Amazon.com, where you can view more details and complete your purchase.
• Got questions about an Amazon product? Contact the seller directly on Amazon.

Remember, we do not fulfill or ship Amazon orders—your purchase and support go directly through Amazon.