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When Will My Order Be Shipped?

Vintage items purchased directly from our shop (rather than items purchased on Amazon.com) will be packaged and shipped via USPS mail within 5-10 business days.

Shipping & Tracking Information

Tracking information will be available for each package via USPS.com, or in your PayPal account.

Please note that once an item is received by the carrier, we no longer have control over it and are not able to provide any additional information or updates beyond what is reported by the carrier in the tracking details.

The United States Postal Service (USPS) sometimes is slow in updating tracking information and scanning packages, and occasionally does not update the status at all, which is very frustrating.

International packages can sometimes take 3-6 weeks for delivery if ordered during a particularly busy period for USPS.

Items Lost or Missing in the Mail

Unfortunately, refunds cannot be offered for packages lost by the carrier (whether U.S. or international), or those that are stolen or held up in customs.

Additionally, items we offer are vintage, unique and often one-of-a-kind, and thus cannot be replaced with a duplicate.

Information About Amazon Products

A large portion of products listed on this website are third party items offered by sellers on Amazon.com. When you click a link that directs you to Amazon.com, you’ll be able to get further details and pricing about the item in question, and you’ll make the purchase there, using your Amazon account.

If you have questions about items featured on Amazon, you need to contact the particular Amazon seller that carries the item for more information.

We receive a small commission on select items purchased through Amazon.com.

Have a Question?

If you are having problems placing an order, have questions about an item, or need some help, please contact us using the form on this page, or by emailing us directly at yo@totalrocky.com.